Customer Care
Frequently Asked Questions
Please choose carefully as the Company does not refund for change of mind or for goods offered for promotional sale or that may be end of lines or discontinued.
Yes, but the customer needs to pay a special delivery fee depending on the country.
Yes. We are committed to adopting the highest standards to safeguard the privacy of our customers’ personal information.
Please refer to our Privacy Policy on the website which sets out how and why we collect, use, and disclose your personal information.
Yes. Click & Collect is available at all Polite Society stores. You will find most products online available to purchase via Click & Collect. At checkout, you can search your local stores to see if they have the product you're looking for.
Yes. At the check-out, you can select the gift option that included gift wrapping and greeting card that you can personalize.
We accept American Express, Visa, MasterCard, Stripe, Paypal and AfterPay.
Please visit our Care Guide page for in-depth details regarding washing your linens.